Mobile Money approvals can take a few minutes, so check your payment status and your Transactions page first. If it still looks wrong, contact us with your account email and the transaction ID or payment reference, and avoid paying again until we have checked.

You can request a refund within 7 calendar days of purchase if you have completed no more than 25% of the course. Courses marked non-refundable, free or promotional courses, and accounts suspended for violations are excluded. To ask, contact support with your name, account email, the course name and the transaction ID.

Select Get Started or Sign up, enter your details and confirm your email with the code we send you. It takes a minute and it is free. You can also continue with Google, GitHub or Facebook instead of filling in a form.

Depending on your country, you can pay with Mobile Money, bank transfer, card, or your Golearnam account balance. With Mobile Money you enter your phone number and approve the prompt that arrives on your phone. See Supported Countries for what is available where you are.

Earnings first show as pending and move to your available balance after a holding period. You then request a withdrawal to the Mobile Money or bank account you set up. Withdrawals are usually processed within minutes but can take longer depending on the payout method, and any withdrawal charge is shown before you confirm.

No. One account can have student, tutor and creator dashboards, and you switch between them from the menu. You do not need to delete your account or create a new one. Deleting an account is permanent and removes everything on it.