Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: February 2026
Table of Contents
1. Information We Collect
We collect personal information that you voluntarily provide to us when you create an account, purchase a course, submit a tutor application, or interact with our platform in other ways. This includes details such as your full name, email address, phone number, billing address, and payment information. In addition to information you provide directly, we also automatically gather technical and usage data whenever you visit or interact with the GoLearnam platform. This automatically collected data may include your IP address, browser type and version, operating system, device identifiers, the pages you visit, the time and duration of your visits, clickstream data, and interaction patterns such as which lessons you watch or which quizzes you attempt. We collect this data through cookies, web beacons, log files, and similar tracking technologies. Together, this information enables us to operate the platform effectively, understand how users engage with our content, and improve the overall learning experience.
2. How We Use Your Information
The information we collect is used for a variety of purposes that are all aimed at delivering and continually improving our educational services. Primarily, we use your information to create and manage your account, process payments and course enrollments, issue certificates of completion, and respond to support inquiries. We also use your data to send you important communications, including enrollment confirmations, payment receipts, course updates, and platform announcements. Where you have opted in, we may send you marketing emails about new courses, promotions, and learning opportunities — you can unsubscribe from these at any time. Internally, we use aggregated and anonymized data to analyze usage trends, assess the performance of our courses and instructors, and make data-driven decisions to enhance the platform. We may also use your information to detect, investigate, and prevent fraudulent activity, abuse, or violations of our terms of service, and to comply with our legal obligations.
3. Data Sharing
We are committed to protecting your personal information and do not sell, rent, or trade it to third parties for their own marketing purposes. However, we do share certain information with carefully selected third-party service providers who assist us in operating the GoLearnam platform. These providers include payment processors who handle transaction security, cloud hosting companies that store our data, email service providers who send communications on our behalf, and analytics platforms that help us understand user behavior. Each of these partners is contractually required to handle your data in accordance with applicable data protection laws and to use it only for the specific services they provide to us. We may also disclose your personal information when required to do so by law, court order, or governmental authority, or when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of GoLearnam, our users, or the public. In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
5. Your Rights
Depending on your location and applicable data protection laws, you have a number of rights regarding your personal data that we are committed to respecting and upholding. You have the right to access the personal information we hold about you and to receive a copy of it in a structured, machine-readable format. You have the right to request the correction of any inaccurate or incomplete information associated with your account. You also have the right to request the deletion of your personal data, subject to certain legal obligations that may require us to retain some information. If you no longer wish to receive marketing communications from us, you have the right to opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. You may also have the right to restrict or object to certain types of data processing, including profiling, where this applies under your local laws. To exercise any of these rights or to raise a concern about how we handle your data, please reach out to us at info@golearnam.com. We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable regulations.
6. Data Retention
We retain your personal information for as long as your account remains active or for as long as is necessary to provide you with our services. The specific retention period depends on the type of information and the purpose for which it was collected. For example, transactional records such as purchase history and payment receipts may be retained for a longer period to comply with accounting, tax, and legal reporting obligations. If you choose to delete your account, we will take steps to remove your personal data from our active systems within a reasonable period. However, certain information may be retained in secure archives beyond this period where required for legal compliance, the resolution of disputes, the enforcement of our agreements, or the prevention of fraud. Anonymized and aggregated data, which cannot reasonably be used to identify you, may be retained indefinitely for analytical and research purposes. We regularly review our retention practices to ensure that we are not holding data for longer than is necessary.
7. Children's Privacy
The GoLearnam platform is designed and intended for use by adults and young people who are at least 13 years of age. Our services are not directed at children under the age of 13, and we do not knowingly collect, store, or process personal information from individuals in this age group. If you are under 13, please do not register an account or submit any personal information through our platform. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt action to delete that information from our records. Parents and guardians who believe that their child may have provided personal information to GoLearnam without their knowledge or consent are encouraged to contact us at info@golearnam.com so that we can investigate and take appropriate action without delay.
8. Changes to This Policy
We may revise and update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes that we consider to be material or significant, we will make reasonable efforts to notify you in advance — for example, by sending a notification to the email address associated with your account or by displaying a prominent notice on the platform. The date at the top of this policy will always reflect when it was most recently updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the GoLearnam platform after we have posted or communicated changes to this policy will be taken as your acceptance of those changes. If you do not agree with the revised policy, you should discontinue using the platform and may contact us to request account deletion.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, we encourage you to get in touch with us. Our team is committed to addressing privacy-related inquiries promptly and transparently. You can reach us by email at info@golearnam.com. When contacting us about a privacy matter, please provide as much detail as possible so that we can identify the relevant information and respond to your request effectively. We aim to acknowledge all privacy inquiries within a reasonable timeframe and to resolve them as quickly as possible.