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Quick answers to what people ask us most. Can't find yours? Browse the full help center.

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How do installments work?

Most courses are split into installments, each one a bundle of lessons. You pay per installment and its lessons unlock when the payment succeeds. You can pay for several installments at once at checkout, but an earlier installment must be paid before the next one. Some lessons are marked free so you can preview them.

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What kinds of lessons will I find?

Lessons can be videos, PDFs, links or live sessions. Many have a quiz: mark the lesson complete and pass any required quiz before moving on to the next lesson. If you fail a quiz, review the lesson and try again.

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How do I earn and verify a certificate?

Finish all the required lessons and quizzes and your certificate is generated automatically. Download it from the Certificates section of your student dashboard. Anyone can verify a certificate by entering its number on our certificate verification page.

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Depending on your country, you can pay with Mobile Money, bank transfer, card, or your Golearnam account balance. With Mobile Money you enter your phone number and approve the prompt that arrives on your phone. See Supported Countries for what is available where you are.

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How do I become a tutor?

From your student dashboard select Apply to Become a Tutor, or start on the Become a Tutor page. First verify your email and turn on two-factor authentication, then submit your bio, expertise and identity documents. You must be approved before you can create courses. Our team reviews applications within 3 to 5 business days and emails you the result.

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How do I start selling on GoStore?

Open the Sell page, pick the kind of product you want to sell, and follow the six-step product wizard: basic info, category, price, access mode, refund window and review. Listing is free. Your identity must be verified before you can publish.

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All Guides

Getting StartedHow to EnrollPayment GuideLearning a CourseQuizzes & AssessmentsEarning CertificatesBecoming a TutorCreating a CourseCourse Publish ChecklistCompleting VerificationSelling on GoStore

On This Page

1. Find Verification in Your Dashboard2. Your Verification Status Page3. See What's Required for Your Country4. Step 1: Enter Your Personal Details5. Step 2: Upload Your Documents6. Review Everything Before You Submit7. Submit for Review8. While You Wait: Under Review9. You're Verified!10. If Something Needs Fixing

How to Complete Your Golearnam Verification

A complete walkthrough of the verification process on Golearnam, covering what you'll need and what to expect at every step, wherever you're based.

6 min read

On This Page

  1. 1. Find Verification in Your Dashboard
  2. 2. Your Verification Status Page
  3. 3. See What's Required for Your Country
  4. 4. Step 1: Enter Your Personal Details
  5. 5. Step 2: Upload Your Documents
  6. 6. Review Everything Before You Submit
  7. 7. Submit for Review
  8. 8. While You Wait: Under Review
  9. 9. You're Verified!
  10. 10. If Something Needs Fixing
1

Find Verification in Your Dashboard

You can start your verification from two places: the sidebar navigation in your dashboard, or a reminder banner that appears at the top of your pages until you're verified. Look for "Identity Verification" in the sidebar menu, or click the banner's "Start Verification" link if you see one.

The Identity Verification link in the sidebar, and the reminder banner

Tip

You don't have to verify right away. Golearnam will remind you when a specific action, like publishing a course or requesting a payout, actually needs it.

2

Your Verification Status Page

Clicking the link takes you to your verification status page. If you haven't started yet, you'll see a simple prompt explaining what verification unlocks: publishing, payouts, and a verified badge on your profile, with a "Start Verification" button. The whole process takes about 3 minutes.

The "Verify your identity" starting screen

Tip

This same page is where you'll come back to check your status later, so it's worth remembering how to get here.

3

See What's Required for Your Country

Before anything is submitted, you'll see exactly what's needed for where you're based: things like your full name, date of birth, ID document type and expiry date, and photos of your document plus a passport-size photo of yourself. Some countries have one or two extra fields, like a national ID number. Every item is marked Required, and nothing is hidden until the last step.

The requirements list, tailored to your country

Tip

Golearnam determines your requirements from your country automatically, so you don't need to select anything here.

See all countries Golearnam supports
4

Step 1: Enter Your Personal Details

The first step asks for your personal and document details: your full name exactly as it appears on your ID, your date of birth, the type of ID you're using, and any extra field your country requires, such as a national ID number. Fill these in and press Continue. You can't move on until every required field is filled.

Step 1 of the wizard: personal and document details

Tip

Type your name exactly as printed on your document, including accents and middle names. Small mismatches are the most common reason a review takes longer.

5

Step 2: Upload Your Documents

The second step asks for your photos: the front of your ID, the back of your ID where it applies, and a recent passport-size photo of yourself. Tap "Add Photo" on each card to take a picture or choose one from your gallery. Each one uploads immediately and shows a checkmark once it's done.

Step 2 of the wizard: uploading your document photos

Tip

Use good lighting and lay your ID flat with all four corners visible. Blurry or cropped photos are the top reason verifications get rejected.

6

Review Everything Before You Submit

The final step shows everything you entered and uploaded in one list: your details, your document type, and thumbnails of your photos. Each row has an Edit link that takes you straight back to fix it if something's wrong.

The review screen before submitting

Tip

This is your last chance to fix a typo or replace a blurry photo before it goes to a human reviewer, so take a moment to check it.

7

Submit for Review

Once everything looks right, tap "Submit for Review". You'll see a confirmation screen letting you know your documents are with the review team, and that you'll be notified by email and in the app as soon as there's a result.

The confirmation screen after submitting

Tip

Submitting locks your details and photos for review. If you need to change something after this point, wait for the result first.

8

While You Wait: Under Review

Most reviews finish within 1–3 business days. During this time, your status page shows "We're reviewing your documents" with a simple checklist: documents received, review in progress, and result pending. There's nothing else for you to do at this stage.

The "Under review" status screen

Tip

You can safely close the app and come back later. Nothing about your submission is lost while it's under review.

9

You're Verified!

Once approved, your status page updates to show a green "Verified" badge, along with the date you were verified. Publishing, payouts, and the verified badge on your public profile are all unlocked immediately.

The "You're verified" status screen

Tip

Your verification stays valid unless your ID expires. Golearnam will let you know well before that happens.

10

If Something Needs Fixing

Occasionally a reviewer will ask for a clearer photo or a correction. This doesn't mean anything is wrong with your account. Your status page will explain exactly what needs another look, and clicking through takes you straight back into the flow with everything else already saved.

The "needs another look" status screen

Tip

Only the flagged item needs to change. You won't have to re-enter details or re-upload documents that were already accepted.

Go to Identity Verification

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Selling on GoStore