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Frequently Asked Questions

Quick answers to what people ask us most. Can't find yours? Browse the full help center.

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How do installments work?

Most courses are split into installments, each one a bundle of lessons. You pay per installment and its lessons unlock when the payment succeeds. You can pay for several installments at once at checkout, but an earlier installment must be paid before the next one. Some lessons are marked free so you can preview them.

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What kinds of lessons will I find?

Lessons can be videos, PDFs, links or live sessions. Many have a quiz: mark the lesson complete and pass any required quiz before moving on to the next lesson. If you fail a quiz, review the lesson and try again.

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How do I earn and verify a certificate?

Finish all the required lessons and quizzes and your certificate is generated automatically. Download it from the Certificates section of your student dashboard. Anyone can verify a certificate by entering its number on our certificate verification page.

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Which payment methods can I use?

Depending on your country, you can pay with Mobile Money, bank transfer, card, or your Golearnam account balance. With Mobile Money you enter your phone number and approve the prompt that arrives on your phone. See Supported Countries for what is available where you are.

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How do I become a tutor?

From your student dashboard select Apply to Become a Tutor, or start on the Become a Tutor page. First verify your email and turn on two-factor authentication, then submit your bio, expertise and identity documents. You must be approved before you can create courses. Our team reviews applications within 3 to 5 business days and emails you the result.

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How do I start selling on GoStore?

Open the Sell page, pick the kind of product you want to sell, and follow the six-step product wizard: basic info, category, price, access mode, refund window and review. Listing is free. Your identity must be verified before you can publish.

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All Guides

Getting StartedHow to EnrollPayment GuideLearning a CourseQuizzes & AssessmentsEarning CertificatesBecoming a TutorCreating a CourseCourse Publish ChecklistCompleting VerificationSelling on GoStore

On This Page

1. Access Your Course2. Navigate the Course Player3. Watch Video Lessons4. Read PDF & Document Lessons5. Mark Lessons Complete6. Track Your Progress

Learning a Course

A walkthrough of the course player, from accessing your enrolled course to watching lessons, reading documents, and tracking your progress.

5 min read

On This Page

  1. 1. Access Your Course
  2. 2. Navigate the Course Player
  3. 3. Watch Video Lessons
  4. 4. Read PDF & Document Lessons
  5. 5. Mark Lessons Complete
  6. 6. Track Your Progress
1

Access Your Course

After enrolling, go to your Student Dashboard and click 'My Courses' in the sidebar. You'll see all your enrolled courses with progress indicators. Click on any course to open the course player. You'll be taken directly to your first incomplete lesson so you can pick up right where you left off.

My Courses page showing enrolled courses with progress bars

Tip

The course player automatically opens the next lesson you haven't completed yet, so you never lose your place.

2

Navigate the Course Player

The course player has two main areas: the sidebar on the left shows all installments and their lessons, and the main content area on the right displays the current lesson. You can toggle the sidebar open or closed using the sidebar button. On mobile, tap 'Course Content' to open the sidebar as an overlay. Lessons are organized by installment. Locked installments appear greyed out until you purchase them.

Course player layout showing sidebar with installments and main lesson area
3

Watch Video Lessons

For video lessons, the player displays the video at the top of the content area. The video tracks your watching progress automatically. Below the video, you'll see the lesson title, content type badge (Video), duration, and a description of the lesson. The installment progress shows how many lessons you've completed in the current section.

Video player with lesson details and progress information below

Tip

Videos remember where you stopped watching, so you can resume from the exact point you left off.

4

Read PDF & Document Lessons

Some lessons contain PDF documents or external links instead of videos. PDF lessons open in an embedded document viewer right inside the course player, no need to download them. Link-based lessons open the referenced resource. Both content types track your reading progress just like video lessons do.

Document viewer showing a PDF lesson within the course player
5

Mark Lessons Complete

After finishing a lesson, click the 'Mark Complete' button in the navigation bar between the content and lesson details. A green checkmark will appear next to completed lessons in the sidebar. If the lesson has a quiz attached, you'll need to take and pass the quiz (70% or higher) before you can move to the next lesson. The 'Take Quiz' button will appear automatically.

Navigation bar showing Mark Complete button and quiz indicator

Tip

If a lesson has a quiz, the system will automatically redirect you to the quiz after marking the lesson complete.

6

Track Your Progress

The course header shows your overall progress percentage across all installments. Each installment in the sidebar displays how many lessons are completed out of the total. At 60% completion, the system will prompt you to leave a course review to help other students. Once you complete all lessons and quizzes, you'll earn your certificate of completion.

Course header with overall progress bar and installment completion stats

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Quizzes & Assessments