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Frequently Asked Questions

Quick answers to what people ask us most. Can't find yours? Browse the full help center.

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How do installments work?

Most courses are split into installments, each one a bundle of lessons. You pay per installment and its lessons unlock when the payment succeeds. You can pay for several installments at once at checkout, but an earlier installment must be paid before the next one. Some lessons are marked free so you can preview them.

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What kinds of lessons will I find?

Lessons can be videos, PDFs, links or live sessions. Many have a quiz: mark the lesson complete and pass any required quiz before moving on to the next lesson. If you fail a quiz, review the lesson and try again.

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How do I earn and verify a certificate?

Finish all the required lessons and quizzes and your certificate is generated automatically. Download it from the Certificates section of your student dashboard. Anyone can verify a certificate by entering its number on our certificate verification page.

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Which payment methods can I use?

Depending on your country, you can pay with Mobile Money, bank transfer, card, or your Golearnam account balance. With Mobile Money you enter your phone number and approve the prompt that arrives on your phone. See Supported Countries for what is available where you are.

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How do I become a tutor?

From your student dashboard select Apply to Become a Tutor, or start on the Become a Tutor page. First verify your email and turn on two-factor authentication, then submit your bio, expertise and identity documents. You must be approved before you can create courses. Our team reviews applications within 3 to 5 business days and emails you the result.

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How do I start selling on GoStore?

Open the Sell page, pick the kind of product you want to sell, and follow the six-step product wizard: basic info, category, price, access mode, refund window and review. Listing is free. Your identity must be verified before you can publish.

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On This Page

1. Supported Payment Methods2. Making a Payment3. Installment Plans4. Payment Confirmation5. Refund Policy6. Billing Support

Payment Guide

Everything you need to know about payments, billing, installment plans, and refunds on Golearnam.

5 min read

On This Page

  1. 1. Supported Payment Methods
  2. 2. Making a Payment
  3. 3. Installment Plans
  4. 4. Payment Confirmation
  5. 5. Refund Policy
  6. 6. Billing Support
1

Supported Payment Methods

Golearnam accepts a variety of payment methods to make purchasing courses convenient. We currently support Visa, Mastercard, and other major credit/debit cards. Mobile money options (MTN Mobile Money, Orange Money) are available for users in supported regions. All transactions are processed securely with SSL encryption.

Payment methods icons showing supported cards and mobile money

Tip

Save your preferred payment method in your account settings for faster checkout on future purchases.

2

Making a Payment

When you click 'Enroll Now' on a paid course, you'll be taken to the secure checkout page. Select your payment method, enter your details, and review the total amount. Click 'Confirm Payment' to complete the transaction. You'll see a success page and receive an email receipt.

Secure checkout flow from cart to payment confirmation
3

Installment Plans

Many courses on Golearnam offer installment payment plans. Instead of paying the full price upfront, you can split the cost into 2-4 monthly payments. Installment options are shown on the checkout page. Once you commit to a plan, payments are due on the scheduled dates.

Installment plan selection showing monthly payment breakdown

Tip

Missing an installment payment may result in temporary suspension of course access until the payment is made.

4

Payment Confirmation

After every successful payment, you'll receive a confirmation email with a detailed receipt including the course name, amount paid, payment method, and transaction ID. You can also view all your transaction history from your dashboard under 'Payment History'.

Payment confirmation email and transaction history page
5

Refund Policy

We want you to be satisfied with your purchase. If you're not happy with a course, you can request a refund within 7 days of purchase, provided you haven't completed more than 25% of the course content. Refund requests are reviewed on a case-by-case basis. To request a refund, contact our support team with your transaction ID.

Refund request form in support center

Tip

Before requesting a refund, try reaching out to the course instructor, as they may be able to help resolve your concerns.

6

Billing Support

If you encounter any issues with payments, billing discrepancies, or need help with installment plans, our billing support team is here to help. Reach out via email at billing@golearnam.com or use the in-app support chat. Include your transaction ID for faster resolution.

Support chat interface and contact options

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