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Frequently Asked Questions

Quick answers to what people ask us most. Can't find yours? Browse the full help center.

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How do installments work?

Most courses are split into installments, each one a bundle of lessons. You pay per installment and its lessons unlock when the payment succeeds. You can pay for several installments at once at checkout, but an earlier installment must be paid before the next one. Some lessons are marked free so you can preview them.

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What kinds of lessons will I find?

Lessons can be videos, PDFs, links or live sessions. Many have a quiz: mark the lesson complete and pass any required quiz before moving on to the next lesson. If you fail a quiz, review the lesson and try again.

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How do I earn and verify a certificate?

Finish all the required lessons and quizzes and your certificate is generated automatically. Download it from the Certificates section of your student dashboard. Anyone can verify a certificate by entering its number on our certificate verification page.

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Which payment methods can I use?

Depending on your country, you can pay with Mobile Money, bank transfer, card, or your Golearnam account balance. With Mobile Money you enter your phone number and approve the prompt that arrives on your phone. See Supported Countries for what is available where you are.

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How do I become a tutor?

From your student dashboard select Apply to Become a Tutor, or start on the Become a Tutor page. First verify your email and turn on two-factor authentication, then submit your bio, expertise and identity documents. You must be approved before you can create courses. Our team reviews applications within 3 to 5 business days and emails you the result.

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How do I start selling on GoStore?

Open the Sell page, pick the kind of product you want to sell, and follow the six-step product wizard: basic info, category, price, access mode, refund window and review. Listing is free. Your identity must be verified before you can publish.

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All Guides

Getting StartedHow to EnrollPayment GuideLearning a CourseQuizzes & AssessmentsEarning CertificatesBecoming a TutorCreating a CourseCourse Publish ChecklistCompleting VerificationSelling on GoStore

On This Page

1. Why This Checklist Saves You Time2. Your Identity Needs to Be Verified3. Give Your Course a Real Title and Description4. Tell Students What They're Signing Up For5. Upload a Thumbnail6. Make Sure Every Installment Has Lessons7. A Few Extras That Aren't Required, But Help8. Hit Publish9. What Happens After You Publish

Before You Hit Publish: Your Complete Course Checklist

Everything your course needs before publishing — so it sails through review on the first try, with nothing sent back.

5 min read

On This Page

  1. 1. Why This Checklist Saves You Time
  2. 2. Your Identity Needs to Be Verified
  3. 3. Give Your Course a Real Title and Description
  4. 4. Tell Students What They're Signing Up For
  5. 5. Upload a Thumbnail
  6. 6. Make Sure Every Installment Has Lessons
  7. 7. A Few Extras That Aren't Required, But Help
  8. 8. Hit Publish
  9. 9. What Happens After You Publish
1

Why This Checklist Saves You Time

Most courses that get sent back at review are missing one of a small handful of things, almost never something complicated. Run through this list before you hit Publish, and your course goes straight into review instead of bouncing back and forth.

The course overview page showing required and optional sections

Tip

You don't need to go in order. Skim the list and check off whatever already applies to your course.

2

Your Identity Needs to Be Verified

Before any course can go live, your identity verification needs to be approved (or in its grace period). This isn't specific to this course, it protects students, and once it's done it also unlocks your payouts, so it's worth getting out of the way early rather than discovering it at the last minute.

The identity verification requirement blocking a course from publishing

Tip

Already started? Checking your status only takes a few seconds from your dashboard.

See How to Complete Verification
3

Give Your Course a Real Title and Description

Your title and description both need real content, not a placeholder. But more than a technical requirement, this is the very first thing a student reads. "Introduction to Marketing" tells them nothing. "Grow Your First 1,000 Customers Without Ads" tells them exactly what they're signing up for.

The Basic Information section with title and description fields

Tip

Write your title like a headline, not a label.

4

Tell Students What They're Signing Up For

The About This Course section needs at least a short paragraph of real content, this is your actual sales pitch, not a formality. Describe what a student will be able to do by the end, not just the topics you'll cover.

The About This Course section with a completed description

Tip

Outcomes sell. "You'll be able to build a working app" beats "covers app development basics" every time.

5

Upload a Thumbnail

A course can't publish without a thumbnail, and it's also the very first thing a student sees when browsing. A clear, readable image with a strong visual beats a generic stock photo almost every time.

The thumbnail upload card on the course overview page

Tip

Keep text on the thumbnail minimal. Let the image do the work.

6

Make Sure Every Installment Has Lessons

It's not enough to just create an installment. Every single one needs at least one lesson inside it. An empty installment looks the same to a reviewer as it would to a student who just paid for it: like something's missing. If any of your installments are still empty, that's exactly what's holding up publishing.

The installments list with one module still missing lessons

Tip

This is one of the most common reasons a course gets stuck. Double-check each installment, not just the total count.

7

A Few Extras That Aren't Required, But Help

None of these will block your publish, but they're what separates a course that gets found from one that doesn't: a short preview video, a few tags so students can actually search their way to you, and deciding who covers transaction fees.

The optional video preview and tags sections

Tip

A 30-second preview video is one of the highest-impact things you can add. Students enroll in what they can already picture themselves doing.

8

Hit Publish

Once everything above is in place, publishing is a single click. If anything's still missing, one screen will tell you exactly what, with a direct link to fix it, no digging around to figure out what went wrong.

The Publish button and the requirements screen
9

What Happens After You Publish

Your course is held back briefly while it's reviewed, this keeps quality high for the students who'll be paying for it. You'll be notified the moment it's live. There's nothing else to do in the meantime.

The course status showing under review, then published

Tip

Keep an eye on your email and notifications, that's how you'll know the moment it's approved.

Go to Your Courses

Previous Guide

Creating a Course

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Completing Verification